Cebu Call Center Jobs

Sales Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:
www.etelecarecareers.com

Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:

www.etelecarecareers.com

Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:

www.etelecarecareers.com

Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2nd Floor Worldwide Corporate Center, Shaw Blvd., Mandaluyong 1000
Company Tel :
(02) 916.5670
WebSite :
http://www.etelecarecareers.com

Reports Analyst (Cebu City-i3 Asiatown)
(Central Visayas)

Principal Duties and Responsibilities:

- Provide consultation to account management on reporting needs, trend analysis and report improvement opportunities.

- Coordinate the implementation of reporting processes (i.e., development of data collection tools and the establishment of data collection and distribution process).

- Produce ad hoc reports, trending data, and respond to client inquiries.

- Develop new reports/graphs, production schedules, and additions/deletions from existing reports.

- Communicate with project managers to understand client report needs.

- Produce and verify daily electronic reports 365 days a year using advanced Microsoft Excel tools.

- Distribute reports to internal and external clients via e-mail and electronic feeds

- Set-up reports on a monthly basis.

- Maintain existing reports as well as monthly and year-to-date summaries.

- Develop trending reports on a request basis,

- Store and manage project specific data.

- Database management.

- Development/implementation of streamlining solutions to improve reporting processes.

REQUIREMENTS:
- Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.

- At least 3 year(s) of working experience in the related field is required for this position.

- Preferably Assistant Manager / Managers specializing in Marketing/Business Development or equivalent. Job role in Management or Others.

- Full-Time positions available.

- Applicants should be Filipino citizens or hold relevant residence status.

Job Dimension & Scope:

- Primarily responsible for the daily production of reports; special report inquiries and related distribution. The position exists to fulfill contractual reporting obligations to the client and to provide management with operational reports.

- Analyzes the existing project; provides consultation on reporting decisions; and assists in building processes as well as developing improved reports.

Candidate Profile:

- Expert level when in comes to creating and putting together reports using Excel and Access, programming MS Outlook and Visual Basic, and with extensive experience in data analysis.

To apply for a position in our Philippines site visit, www.convergys.com/careers, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction.

* The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys.com/careers, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Team Leader - Visayas Residents Only ( Cebu City )
( Cebu City)

* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
* Ability to coach, develops action plans, which maximize performance and provide effective feedback.
* Proven ability to analyze and improve work processes and policies
* Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

REQUIREMENTS:

* By preference, talent should be from Cebu or its nearby provinces (Bacolod or Iloilo) and is willing to relocate with or without relocation assistance from us.
* Bachelor’s/College Degree in any field or Completed at least 2 years of one college course
* Fluent in English and communicates clearly
* Proficient in basic computer operations
* Proficient with various software applications such as Microsoft Word, Excel & Powerpoint
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Applicants should be Filipino citizens or hold relevant residence status.
* Should have at least 1 year solid Team Lead experience specializing in Customer Service or equivalent.
* Passport will be required for certain accounts.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction.

* The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Customer Service Associates ( Cebu City ) with Christmas Bonus in our selected accounts
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City