Cebu Call Center Jobs

CALL CENTER TRAINING for FREE!!! (Cebu)
(Central Visayas - Cebu City)

Responsibilities:

JOIN EXCELASIA’S FREE CALL CENTER TRAINING PROGRAM NOW!!!

You may walk-in for an interview with your resume Monday through Friday between 9am and 9pm. Saturdays 1pm to 5pm.

Interviews can ONLY be conducted face to face and applicants are required to bring two copies of their resumes. You may apply with friends or relatives who would like to join the training.

Should you qualify for the FREE training - you will be required to attend classes everyday (Mon- Fri classes).

Trainees are entitled to 100 HOURS of Call Center Training Program! 12 days training, Monday through Friday, 8 hrs a day!

Schedules Available:

8am to 5pm
12noon to 8pm
9pm to 6am (Graveyard Shift)

All applicants are screened so bring your resume, be interviewed and should you qualify for the FREE call center training - start learning what you need to know to get that dream job in a call center!!! New classes begin every Monday.

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Required skill(s): Excellent English Communication Skills, Customer Service Skills, Computer Literate.
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Excel Asia
3rd Flr Wee Bldg 424 Gorordo Ave. Lahug Cebu City
(near SSS and BPI bank, same bldg as Nuat Thai Massage & Kodak)
Telephone: 032- 236 3972

Communications Trainer
(Central Visayas - Cebu City)

Requirements:

Preferably a Graduate of Mass Communication from a reputable university
Excellent communication skills
With at least 6 months of Call Center experience
Interested with training
Male or Female
22 to 28 years old
Team player
Willing to render overtime when necessary
Open to multi-tasking

Qualified candidates are encouraged to APPLY ONLINE
or submit application letter, curriculum vitae, TOR and 2×2 colored picture to:

Ms. Irene A. Gultiano
Human Resource Department
LEAD CAREER MOVER
Suite 5B-D (5th Floor) JL Millinnium Bldg.,
Don Jose Avila Capitol Site Cebu City
(at the back of BO’s Coffee Club)
Or email
hrd.leadcareermover@yahoo.com

Communications Trainer
(Central Visayas - Cebu City)

 
Requirements:

Preferably a Graduate of Mass Communication from a reputable university
Excellent communication skills
With at least 6 months of Call Center experience
Interested with training
Male or Female
22 to 28 years old
Team player
Willing to render overtime when necessary
Open to multi-tasking

Qualified candidates are encouraged to APPLY ONLINE
or submit application letter, curriculum vitae, TOR and 2×2 colored picture to:

Ms. Irene A. Gultiano
Human Resource Department
LEAD CAREER MOVER
Suite 5B-D (5th Floor) JL Millinnium Bldg.,
Don Jose Avila Capitol Site Cebu City
(at the back of BO’s Coffee Club)
Or email
hrd.leadcareermover@yahoo.com

Call Center Jobs in Cebu
CEBU - Training Manager
(Central Visayas - Cebu)

REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree in Education/Teaching/Training or equivalent.
Required skill(s): Project management skills, Outstanding communication skills, Program training.
Required language(s): English.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Cebu.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
Full-Time positions available.

——————————————————————————–

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634

Sr. Trainer for Leadership/Management Development
(Central Visayas - Cebu)
Lead the conduct of training needs analysis to for the design and development of training programs
Work with other departments for specific training requirements
Lead the design and development of new course materials based on approved training plans
Regularly review training course materials and programs for updates, delivery improvement and effectiveness.
Conduct program evaluations to measure impact on bench strength and business results
Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
Calibrate with trainers on training programs and use of assessment tools
Manage course development initiatives
Implement training and development programs
Conduct Trainer Certification classes
Conduct training for supervisors and managers as necessary
Observe training delivery of trainers and conduct evaluation sessions
Mentor trainers on determining appropriate interventions on training requirements
Certify trainers prior to conducting training courses
Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
Recommendatory authority in the design and development of training programs
Executory authority in trainer certification

REQUIREMENTS:

Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
At least 3 years training experience in a supervisory capacity, preferably in a call center
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Knowledge of training concepts and principles
Knowledge of adult educational concepts
Knowledge in conducting trainer certification
Knowledge of BPO operations
Applied knowledge of leadership principles
Computer proficiency
Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
Willing and able to work on shifting schedules
Willing and able to travel

Company Name :  JobStreet SELECT 
Industry :  Human Resources Management / Consulting 
Type of Company : Private Limited Company
Location : Level 1, Robinsons Galleria Mall, Ortigas Center, Quezon City
Company Tel : +63 (02) 689-1106 to 09
Company Fax : +63 (02) 637-2208
WebSite : http://www.jobstreet.com

Employee Engagement Officer (CEBU)
RESPONSIBILITIES:
Job Summary:

Responsible for implementing employee engagement activities, projects and campaigns for the enterprise

Key Result Area & Accountabilities

Project Implementation
• Supervise the implementation and evaluation of all annual, quarterly and ad hoc employee engagement activities
• Function as preliminary approver of project implementation, communication plan and marketing strategies for employee engagement activities.
• Supervise Employee Engagement staff in prioritizing and organizing workflow to achieve on-time and on-target delivery of projects

New Hire Program Implementation
• Work closely with Employee Engagement Manager in the monitoring and management of New Hire Orientation training, content, methodologies and delivery
• Coordinate with various units on updates and procedures regarding the New Hire Orientation
• Ensure new hire employees’ compliance to set policies and procedures during the New Hire Orientation
• Conduct New Hire Orientation Training

Customer Relationship Management
• Manage, establish and develop professional relationships with internal customers (Vertical/Account POCS, colleagues from other company units), industry contacts, suppliers and vendors to ensure efficient and cost-effective support for campaigns, projects and activities
• Represent the unit/company in company/industry-wide events through attendance in meetings, conferences and other activities (ex. CCAP Tournaments)

Team Management
• Lead, supervise and coach Employee Engagement staff to ensure achievement of engagement and communication objectives
• Report achievement of assigned team and direct reports’ performance objectives and key performance indicators
• Assist Employee Engagement Manager in implementing document control procedures to ensure accuracy and applicability of the team’s policies, processes and procedures.

Authority/ies
• Recommendatory authority in hiring, firing and disciplining direct reports
• Recommendatory authority on employee engagement communication and marketing strategies
• Recommendatory authority on budget allocation and resource requirements
REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Human Resource Management or equivalent.
At least 4 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
Full-Time positions available.

We pay a PREMIUM for contact center experience!

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm

CEBU - Training Coordinator
(Central Visayas - Cebu)

REQUIREMENTS:

High school diploma or GED required; Associates Degree or higher preferred.
Computer literacy in MS Word, Excel and graphics programs.
Experience in delivering presentations, preferably training related courses.
Excellent oral and written communication skills.
Must be well organized, show initiative, and able to manage multiple projects.
Ability to work in a fast-paced environment with minimal supervision.
Ability to work in both a team environment and autonomously.
May be required to work varied shifts and weekend schedules.
Occasional pre-approved overtime required.
Required language(s): English.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.HirePoint.com

CEBU - Reports Specialist
(Central Visayas - Cebu)

Coordinate center and enterprise level communications, assess overall communication processes, determine and recommend areas of improvement to the communication process, and coordinate center level recognition programs
Analyze operational statistics
Maintain database records and perform routine audits of data validating site, client, and project relationships
Responsible for analysis of end-user feedback to make recommendations on proposed process feasibility and implementation
Project level management of all methods, procedures, and communications on all process, product, and procedural changes
REQUIREMENTS:

College graduate, preferably with a dergree in Mathematics, Statistics, Computer Science/Information Technology, Economics or equivalent
Proficiency with all applications within the MS Office Suite
Strong analytical and technical background
Experience in analyzing both operations and financial data
Ability to multi-task and work under time pressure
Previous call center or outsourcing experience
Excellent English communication skills, both written and oral, with the ability to speak before an audience with ease
Can relate with employees at all levels of the organization
Applicants must be willing to work in Dumaguete City
Applicants should be Filipino citizens or hold relevant residence status
Required language(s): English.

——————————————————————————–

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.HirePoint.com

Call Center Jobs in Cebu
Employee Engagement Officer (CEBU)
RESPONSIBILITIES:
Job Summary:

Responsible for implementing employee engagement activities, projects and campaigns for the enterprise

Key Result Area & Accountabilities

Project Implementation
• Supervise the implementation and evaluation of all annual, quarterly and ad hoc employee engagement activities
• Function as preliminary approver of project implementation, communication plan and marketing strategies for employee engagement activities.
• Supervise Employee Engagement staff in prioritizing and organizing workflow to achieve on-time and on-target delivery of projects

New Hire Program Implementation
• Work closely with Employee Engagement Manager in the monitoring and management of New Hire Orientation training, content, methodologies and delivery
• Coordinate with various units on updates and procedures regarding the New Hire Orientation
• Ensure new hire employees’ compliance to set policies and procedures during the New Hire Orientation
• Conduct New Hire Orientation Training

Customer Relationship Management
• Manage, establish and develop professional relationships with internal customers (Vertical/Account POCS, colleagues from other company units), industry contacts, suppliers and vendors to ensure efficient and cost-effective support for campaigns, projects and activities
• Represent the unit/company in company/industry-wide events through attendance in meetings, conferences and other activities (ex. CCAP Tournaments)

Team Management
• Lead, supervise and coach Employee Engagement staff to ensure achievement of engagement and communication objectives
• Report achievement of assigned team and direct reports’ performance objectives and key performance indicators
• Assist Employee Engagement Manager in implementing document control procedures to ensure accuracy and applicability of the team’s policies, processes and procedures.

Authority/ies
• Recommendatory authority in hiring, firing and disciplining direct reports
• Recommendatory authority on employee engagement communication and marketing strategies
• Recommendatory authority on budget allocation and resource requirements
REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Human Resource Management or equivalent.
At least 4 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
Full-Time positions available.

We pay a PREMIUM for contact center experience!

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm

Call Center in Cebu
Team Leader (Cebu - for Visayas Residents Only)
(Western Visayas - Cebu City)
 

Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
Ability to coach, develops action plans, which maximize performance and provide effective feedback.
Proven ability to analyze and improve work processes and policies
Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

REQUIREMENTS:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Completed at least 2 years of college or its equivalent
Fluent in English and communicates clearly
Proficient in basic computer operations
Proficient with various software applications such as Microsoft Word & Excel
Has working knowledge of applicable customer contact systems (phone, email, web)
Has previous working experience in the same position for at least 1 to 2 years
Required language(s): English.
Applicants should be Filipino citizens or hold relevant residence status.
Should have 1 Yr solid Team Lead experience specializing in Customer Service or equivalent.
 

Applicants with the following will have an advantage
1. NBI Clearance
2. Certified true copy Transcript of Records
3. SSS # (Photocopy of E1 form or Digitized ID)
4. Clearance from previous employer (If applicable)
5. Philhealth # (If applicable)

Interview invitations and status updates may be sent via email
so please check your email regularly.

Company Name :  Convergys Corporation 
Industry :  Call Center / IT-Enabled Services / BPO 
Type of Company : Private Limited Company, Local Based Company
Location : Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200