Customer Service Associate
Thursday, July 31st, 2008Call Center Jobs in Cebu
VISAYAS - Customer Service Associate
(Cebu, Iloilo, Dumaguete)
Receives inbound calls regarding credit applications and related services.
Proactively offers information on products and services. Uses key words and techniques to emphasize the product benefits.
Sells appropriate products and/or service by using selling techniques.
Effectively communicates enthusiasm about the product offering and overcomes objections.
Maintains current knowledge of products, promotions, procedures and other job related information; works with multiple product offerings and lead generation.
Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations.
REQUIREMENTS:
College Graduate preferred but not required
With excellent conversational skills in English
Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
Previous call center experience from inbound technical support or inbound customer service preferred
Knowledge of internet providers and chat tools like AOL, MSN
Strong computer typing skills –ability to multi-task
Previous experience in a shift work environment preferred
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Required language(s): English.
Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com