Cebu Call Center Jobs

John Clements Call Center Cebu
Collections Associate for Cebu
(Central Visayas - Cebu City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): Collections background.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Our client is ready to offer a very competitve relocation package for qualified candidates willing to be assigned in Cebu.

Company Name :
John Clements Consultants, Inc.
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Local Based Company
Location :
Level 12-B LKG Tower 1608 Ayala Ave. Makati City 1200
Company Fax :
8941687

Bancassurance Sales Officer
- Nationwide Recruitment of Luzon, Visaya, Mindanao & Metro Manila
(Armm, Bicol Region, C.A.R, Cagayan Valley, Caraga, Central Luzon, Central Mindanao, Central Visayas, Eastern Visayas, Ilocos Region, National Capital Reg, Northern Mindanao, Southern Mindanao, Southern Tagalog, Western Mindanao, Western Visayas)

Responsibilities:

* The Bancassurance Sales Officer is a supervisory level position incharge with over-all acquisition of new business, sales performance and relationship management of our bank partner.

Requirements:

* Working experience in sales, account management, marketing, customer service, banking, call center, telecommunications, real estate, automotive or airlines industries
* Highly assertive and ambitious
* Possesses good oral and written communication skills
* Fresh graduates who have a desire to succeed in sales are encouraged to apply
* Ability to speak Chinese an advantage
* Vacancies available Metro Manila, Malabon, Cainta, Taytay, Batangas, Laguna, San Pablo, Marinduque, Bulacan,Pampanga, Tarlac, Subic, Dagupan, Pangasinan, Baguio, La Union, Laoag, Batac, Cebu, Bacolod, Iloilo, Roxas, Silay, Tacloban, Davao, Zamboanga, Cagayan De Oro, Kidapawan, Valencia, Iligan, Ozamis, Surigao, Butuan.

GREAT PACIFIC LIFE ASSURANCE CORP(GREPALIFE) BANCASSURANCE
9/F BLDG. 221 GIL PUYAT AVE,
MAKATI CITY,
National Capital Reg -
Telephone: 8456315 Fax: 8177487

Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (32) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

Call Center Jobs Cebu
Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:

www.etelecarecareers.com

Jobstreet Call Center Cebu
OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:

www.etelecarecareers.com

eTelecare Global Cebu
Frontdesk Associate - Cebu
(Central Visayas - Cebu)

RESPONSIBILITIES:

* The position is responsible for the reception area; receiving, monitoring and endorsement of all eTelecare visitors; the smooth operation of the trunkline system by ensuring all incoming calls are received and appropriately endorsed, and other clerical tasks that may be assigned.

* Responsibilities:

* Call handling of internal and external individuals
* Back-office administrative work

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Commerce, Mass Communications, Nursing or equivalent.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

eTelecare Global Solutions Inc.
2nd Floor Annex@Shaw Bldg Shaw Blvd. Mandaluyong 1000.
Tel: (02) 580-6530
Website: http://www.etelecarecareers.com

JobStreet Cebu Call Center
OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Sr. Trainer, Leadership/Management Development

RESPONSIBILITIES:

* Responsible for implementing training programs and ensuring the achievement of training objectives by conducting program assessments and trainer certifications

* Key Result Area and Accountabilities
* Training Course Management:
* Lead the conduct of training needs analysis to for the design and development of training programs
* Work with other departments for specific training requirements
* Lead the design and development of new course materials based on approved training plans
* Regularly review training course materials and programs for updates, delivery improvement and effectiveness
* Conduct program evaluations to measure impact on bench strength and business results
* Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
* Calibrate with trainers on training programs and use of assessment tools
* Manage course development initiatives

* Training Delivery
* Implement training and development programs
* Conduct Trainer Certification classes
* Conduct training for supervisors and managers as necessary

* Trainer Assessment
* Observe training delivery of trainers and conduct evaluation sessions
* Mentor trainers on determining appropriate interventions on training requirements
* Certify trainers prior to conducting training courses

* Leadership and Business Skills Development
* Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
* Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed

* Authority/ies:
* Recommendatory authority in the design and development of training programs
* Executory authority in trainer certification

REQUIREMENTS:

* REQUIREMENTS:
* Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
* At least 3 years training experience in a supervisory capacity, preferably in a call center
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Knowledge of training concepts and principles
* Knowledge of adult educational concepts
* Knowledge in conducting trainer certification
* Knowledge of BPO operations
* Applied knowledge of leadership principles
* Computer proficiency

* Motivational Fit
* Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
* Willing and able to work on shifting schedules
* Willing and able to travel

We pay a PREMIUM for contact center experience!

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm

Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (32) 411.9030

For more information, visit our career website:

www.etelecarecareers.com