Convergys Corporation

Reports Analyst (Cebu City-i3 Asiatown)
(Central Visayas)

Principal Duties and Responsibilities:

- Provide consultation to account management on reporting needs, trend analysis and report improvement opportunities.

- Coordinate the implementation of reporting processes (i.e., development of data collection tools and the establishment of data collection and distribution process).

- Produce ad hoc reports, trending data, and respond to client inquiries.

- Develop new reports/graphs, production schedules, and additions/deletions from existing reports.

- Communicate with project managers to understand client report needs.

- Produce and verify daily electronic reports 365 days a year using advanced Microsoft Excel tools.

- Distribute reports to internal and external clients via e-mail and electronic feeds

- Set-up reports on a monthly basis.

- Maintain existing reports as well as monthly and year-to-date summaries.

- Develop trending reports on a request basis,

- Store and manage project specific data.

- Database management.

- Development/implementation of streamlining solutions to improve reporting processes.

REQUIREMENTS:
- Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.

- At least 3 year(s) of working experience in the related field is required for this position.

- Preferably Assistant Manager / Managers specializing in Marketing/Business Development or equivalent. Job role in Management or Others.

- Full-Time positions available.

- Applicants should be Filipino citizens or hold relevant residence status.

Job Dimension & Scope:

- Primarily responsible for the daily production of reports; special report inquiries and related distribution. The position exists to fulfill contractual reporting obligations to the client and to provide management with operational reports.

- Analyzes the existing project; provides consultation on reporting decisions; and assists in building processes as well as developing improved reports.

Candidate Profile:

- Expert level when in comes to creating and putting together reports using Excel and Access, programming MS Outlook and Visual Basic, and with extensive experience in data analysis.

To apply for a position in our Philippines site visit, www.convergys.com/careers, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction.

* The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys.com/careers, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Team Leader - Visayas Residents Only ( Cebu City )
( Cebu City)

* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
* Ability to coach, develops action plans, which maximize performance and provide effective feedback.
* Proven ability to analyze and improve work processes and policies
* Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

REQUIREMENTS:

* By preference, talent should be from Cebu or its nearby provinces (Bacolod or Iloilo) and is willing to relocate with or without relocation assistance from us.
* Bachelor’s/College Degree in any field or Completed at least 2 years of one college course
* Fluent in English and communicates clearly
* Proficient in basic computer operations
* Proficient with various software applications such as Microsoft Word, Excel & Powerpoint
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Applicants should be Filipino citizens or hold relevant residence status.
* Should have at least 1 year solid Team Lead experience specializing in Customer Service or equivalent.
* Passport will be required for certain accounts.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction.

* The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Customer Service Associates ( Cebu City ) with Christmas Bonus in our selected accounts
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Team Leader - Visayas Residents Only ( Cebu City )
( Cebu City)

* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
* Ability to coach, develops action plans, which maximize performance and provide effective feedback.
* Proven ability to analyze and improve work processes and policies
* Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

REQUIREMENTS:

* By preference, talent should be from Cebu or its nearby provinces (Bacolod or Iloilo) and is willing to relocate with or without relocation assistance from us.
* Bachelor’s/College Degree in any field or Completed at least 2 years of one college course
* Fluent in English and communicates clearly
* Proficient in basic computer operations
* Proficient with various software applications such as Microsoft Word, Excel & Powerpoint
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Applicants should be Filipino citizens or hold relevant residence status.
* Should have at least 1 year solid Team Lead experience specializing in Customer Service or equivalent.
* Passport will be required for certain accounts.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction.

* The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:
• Basic life insurance, basic accidental death & dismemberment (AD&D) insurance at no cost
• Tuition Reimbursement Plan
• Retirement Savings Plan
• Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Philippine Jobs in Cebu
Customer Service Associates ( Cebu City )
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:

Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
Tuition Reimbursement Plan
Retirement Savings Plan
Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Customer Service Associates ( Cebu City )
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:

Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
Tuition Reimbursement Plan
Retirement Savings Plan
Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Network Services Engineer ( Cebu City )
(Central Visayas - Cebu City)

REQUIREMENTS:

* JOB DESCRIPTION

* DIMENSION & SCOPE

* Provides phone-based technical support to the user community. Performs real-time diagnostics and problem resolution in concert with the client. Provides 2nd tier support to team members. Technical areas supported will include but not be limited to mainframe;mid-range;client server;desktop applications and connectivity;remote access and mobile computing and all related aspects of the technical infrastructure. The goal is to meet or exceed established departmental objectives. The expected result of this activity is an overall productivity increase on the part of both the client and Help Desk personnel.

* PRINCIPAL DUTIES AND RESPONSIBILITIES

* Provide phone-based resolution of routine technology problems using standard
* troubleshooting methodology.
* Receive and resolve escalated problems. Where appropriate, seek assistance from
* or escalate issues to senior help desk personnel.
* Respond to multi-channel client inquiries
* Ensure proper call coverage during peak traffic periods or short-staffing
* situations.
* Responsible for appropriately staging, dispatching, and escalating problem
* related issues to technical specialist, contractors, application owners and/or
* clients.
* Accurately document problem descriptions and resolutions in the problem
* management system.
* Alert client community to major service interruptions and provide timely
* notification and status updates, as information becomes available.
* Ensure system integrity, confidentially and security through vigilant execution
* of client identification procedures.
* Identify and communicate continuous improvement opportunities to Help Desk
* Management.
* Other duties as assigned.

* EDUCATION AND PROFESSIONAL CERTIFICATIONS

* College Degree with three or more years of related work
* experience; or
* Formal, specialized, job-related training with one to three years related work
* experience
* Working toward certification in at least one technical discipline such as:
* desktop software product, network, operating system or internal Help Desk
* certification.

* CANDIDATE PROFILE

* Excellent customer service and interpersonal skills with emphasis on integrity,
* communication skills, composure, enthusiasm, and patience.
* Analytical, problem solving, organizational and decision-making skills.
* Demonstrated command of conventional troubleshooting methodologies.
* Demonstrated mastery of one or more technical disciplines such as: desktop
* products, LAN, operating systems, mainframe, midrange, and/or
* telecommunications.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com