Convergys Corporation

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction. The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:
• Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
• Tuition Reimbursement Plan
• Retirement Savings Plan
• Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Client Services Manager ( Cebu City )
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction. The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:
• Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
• Tuition Reimbursement Plan
• Retirement Savings Plan
• Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Customer Service Associates ( Cebu City )
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:

Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
Tuition Reimbursement Plan
Retirement Savings Plan
Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Customer Service Associates ( Cebu City )
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:

Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
Tuition Reimbursement Plan
Retirement Savings Plan
Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Network Services Engineer - Cebu
(Central Visayas - Cebu City)

REQUIREMENTS:

* JOB DESCRIPTION

* DIMENSION & SCOPE

* Provides phone-based technical support to the user community. Performs real-time diagnostics and problem resolution in concert with the client. Provides 2nd tier support to team members. Technical areas supported will include but not be limited to mainframe;mid-range;client server;desktop applications and connectivity;remote access and mobile computing and all related aspects of the technical infrastructure. The goal is to meet or exceed established departmental objectives. The expected result of this activity is an overall productivity increase on the part of both the client and Help Desk personnel.

* PRINCIPAL DUTIES AND RESPONSIBILITIES

* Provide phone-based resolution of routine technology problems using standard
* troubleshooting methodology.
* Receive and resolve escalated problems. Where appropriate, seek assistance from
* or escalate issues to senior help desk personnel.
* Respond to multi-channel client inquiries
* Ensure proper call coverage during peak traffic periods or short-staffing
* situations.
* Responsible for appropriately staging, dispatching, and escalating problem
* related issues to technical specialist, contractors, application owners and/or
* clients.
* Accurately document problem descriptions and resolutions in the problem
* management system.
* Alert client community to major service interruptions and provide timely
* notification and status updates, as information becomes available.
* Ensure system integrity, confidentially and security through vigilant execution
* of client identification procedures.
* Identify and communicate continuous improvement opportunities to Help Desk
* Management.
* Other duties as assigned.

* EDUCATION AND PROFESSIONAL CERTIFICATIONS

* College Degree with three or more years of related work
* experience; or
* Formal, specialized, job-related training with one to three years related work
* experience
* Working toward certification in at least one technical discipline such as:
* desktop software product, network, operating system or internal Help Desk
* certification.

* CANDIDATE PROFILE

* Excellent customer service and interpersonal skills with emphasis on integrity,
* communication skills, composure, enthusiasm, and patience.
* Analytical, problem solving, organizational and decision-making skills.
* Demonstrated command of conventional troubleshooting methodologies.
* Demonstrated mastery of one or more technical disciplines such as: desktop
* products, LAN, operating systems, mainframe, midrange, and/or
* telecommunications.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com

Customer Service Associates (Cebu City)
(Central Visayas - Cebu City)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:

Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
Tuition Reimbursement Plan
Retirement Savings Plan
Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

HR Associate (Project based) - Cebu City
(Central Visayas - Cebu City)

* A Human Resource Assistant will specifically handle filing of employee documents, monitor completion of employee pre-employment requirements and ensure on-time creation of incoming employees’ 201 files. The associate should also ensure that initial contact with perspective and current employees is professional and friendly and assists in ensuring that the HR department runs smoothly and maintains organization. IN general, the associate will accommodate employees’ questions and direct them to the appropriate member of Human Resources, complete internal employee transfer eligibility forms by checking for past disciplinary action, fax all incoming resumes to the appropriate recruiter, respond to requests for employment verifications assist in maintaining various HR databases and provide clerical support for the Human Resources department including copying, faxing, typing, and supply maintenance.

REQUIREMENTS:

* We are looking for candidates with a Bachelors degree in Psychology
* We need candidates who are knowledgeable in Compensation and Benefits but not required
* Good communication and interpersonal skills in English
* We need candidates who are familiar with basic computer operations and applications such as Microsoft Word and Excel
* We are looking for the candidates knowledgeable with general office practice and business etiquette
* We are looking for candidates with multi-tasking skills, organizational skills and ability to work with limited supervision.
* Amenable to shifting schedules.
* FRESH GRADUATES are WELCOME to apply
* Applicants should be Filipino citizens or hold relevant residence status.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Client Services Manager for Cebu City
(Central Visayas - Cebu City)

* Responsibilities of the Client Services Manager includes handling a portfolio of accounts in a vertical industry, support team as they directly interface with client during requirements gathering and perform touch-base calls with client as a measure toward superior client satisfaction. The Manager will serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business and works with team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings.

REQUIREMENTS:

* We are looking for candidates who has Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
* 2 to 3 years of management experience is preferred
* We need candidates who have the ability to collaborate for success and works well in a team environment
* We need candidates who has advanced understanding of financial metrics with excellent negotiation and analytical, oral and written communication skills
* We are looking for candidates with excellent interpersonal and leadership, time management, organizational skills, has strong ability to multi task and has the ability to present to high-level client contacts

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.

There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.

Here are some of the benefits we can offer you:
• Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
• Tuition Reimbursement Plan
• Retirement Savings Plan
• Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.

Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Network Services Engineer - Cebu
(Central Visayas - Cebu City)

REQUIREMENTS:

* JOB DESCRIPTION

* DIMENSION & SCOPE

* Provides phone-based technical support to the user community. Performs real-time diagnostics and problem resolution in concert with the client. Provides 2nd tier support to team members. Technical areas supported will include but not be limited to mainframe;mid-range;client server;desktop applications and connectivity;remote access and mobile computing and all related aspects of the technical infrastructure. The goal is to meet or exceed established departmental objectives. The expected result of this activity is an overall productivity increase on the part of both the client and Help Desk personnel.

* PRINCIPAL DUTIES AND RESPONSIBILITIES

* Provide phone-based resolution of routine technology problems using standard
* troubleshooting methodology.
* Receive and resolve escalated problems. Where appropriate, seek assistance from
* or escalate issues to senior help desk personnel.
* Respond to multi-channel client inquiries
* Ensure proper call coverage during peak traffic periods or short-staffing
* situations.
* Responsible for appropriately staging, dispatching, and escalating problem
* related issues to technical specialist, contractors, application owners and/or
* clients.
* Accurately document problem descriptions and resolutions in the problem
* management system.
* Alert client community to major service interruptions and provide timely
* notification and status updates, as information becomes available.
* Ensure system integrity, confidentially and security through vigilant execution
* of client identification procedures.
* Identify and communicate continuous improvement opportunities to Help Desk
* Management.
* Other duties as assigned.

* EDUCATION AND PROFESSIONAL CERTIFICATIONS

* College Degree with three or more years of related work
* experience; or
* Formal, specialized, job-related training with one to three years related work
* experience
* Working toward certification in at least one technical discipline such as:
* desktop software product, network, operating system or internal Help Desk
* certification.

* CANDIDATE PROFILE

* Excellent customer service and interpersonal skills with emphasis on integrity,
* communication skills, composure, enthusiasm, and patience.
* Analytical, problem solving, organizational and decision-making skills.
* Demonstrated command of conventional troubleshooting methodologies.
* Demonstrated mastery of one or more technical disciplines such as: desktop
* products, LAN, operating systems, mainframe, midrange, and/or
* telecommunications.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com

Customer Service Associates (Cebu City)
(Central Visayas - Cebu City)

REQUIREMENTS:

* Candidate must complete at least 2 years of one college course
* Good command of oral and written English
* Proficient in basic computer operations
* has familiarity with Windows, Office applications, Internet Explorer as well as various Internet terminology
* Should be amenable in working in shifting schedules
* Must possess good listening and responding skills
* Dependable and keen on details
* Courteous with strong customer service orientation and solid problem solving skills
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

Applicants with the following will have an advantage
1. NBI Clearance
2. Certified true copy Transcript of Records
3. SSS # (Photocopy of E1 form or Digitized ID)
4. Clearance from previous employer (If applicable)
5. Philhealth # (If applicable)

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com