eTelecare Global Solutions Inc.

eTelecare Global Solutions Inc.
Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2nd Floor Worldwide Corporate Center, Shaw Blvd., Mandaluyong 1000
Company Tel :
(02) 916.5670
WebSite :
http://www.etelecarecareers.com

eTelecare Global Solutions
Sales Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

eTelecare Global Solutions Inc.
Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2nd Floor Worldwide Corporate Center, Shaw Blvd., Mandaluyong 1000
Company Tel :
(02) 916.5670
WebSite :
http://www.etelecarecareers.com

eTelecare Global Solutions
Sales Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

eTelecare Global Solutions Inc.
Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:

www.etelecarecareers.com

eTelecare Global Solutions Inc.
Technical Support Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030

For more information, visit our career website:

www.etelecarecareers.com

ETelecare Cebu
Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

Call Center Jobs in Cebu
Sales Representatives - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

Customer Service Associates - Cebu City
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (32) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

QA Manager
####WSTATE#### Cebu City)
RESPONSIBILITIES:

* Implementation of new programs for his/her respective QA Team which includes attending kick-off meetings and delivering qa requirements before and after the launch
* Engaging Internal and External Clients (CMs, Site Directors, OMs, etc) on Quality requirements, issues and updates on process and policies
* Manages the budget to ensure that the team is well within the allocated budget
* Leads client presentations during Client Reviews, etc
* Manage performance of QA Leaders (in their team) thru scorecard reviews and coaching
* Provide ample support for their QA Leaders
* Manages Internal QA performance and QA Related Service Delivery Performance Metrics to ensure that we meet and exceed goals
* Other duties and responsibilities that may be assigned due to business needs.

REQUIREMENTS:

* Six Sigma certification is strongly preferred
* Experience with Lean methods is strongly preferred
* 5-7 years of experience in leading a quality department
* Experience in managing the budget of the team
* Outstanding written and oral communication skills
* Experience working with outsourced call center/business process companies is strongly preferred
* Experience with training, organizational development, learning management would be a strong plus
* Willing to work in Cebu.

www.etelecarecareers.com

eTelecare Global Solutions Inc.
2nd Floor Worldwide Corporate Center, Shaw Blvd., Mandaluyong 1000.
Tel: (02) 916.5670
Website: http://www.etelecarecareers.com