JobStreet SELECT

OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Jobstreet Call Center Cebu
OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

JobStreet Cebu Call Center
OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Site Director - Cebu Based

Responsibilities:

* The candidate will be responsible for overseeing the work of the entire operations and improving program performance through coaching, mentoring and performance appraisals of leaders.
* The applicant will work with Operations managers and client Services Managers to identify opportunities for improvement in work, efficiency, productivity
* The candidate will have overall responsibility for managing the flow of operations for a particular site.
* The Candidate in this position is expected to ensure all targets are met by monitoring client service level measures in real time and.
* This position leads a team of managers to ensure that all training and development needs of the operation staff are met as well as development of the Site is in order

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants must be willing to work in Cebu City.
* Managerial experience would be with a Financial Program/Campaign.
* Managerial experience specializing in Customer Service or equivalent is required.
* A minimum of 1 year director experience in the field of customer service and sales in a call center handling Operations Managers/ Assistant Managers and an entire site directly under him/her.
* Candidate must have at least 5 managerial years work experience in the customer service field. Applicant must have excellent supervisory, problem solving and organization skills.

Company Name :
JobStreet SELECT
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company
Location :
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
Company Tel :
+63 (02) 689-1106 to 09
Company Fax :
+63 (02) 633-6184
WebSite :
http://ph.jobstreet.com

Call Center Jobs in Cebu
OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

Interview invitations and status updates may be sent via email
so please check your email regularly.

Email to Friends | Save This Job | Company Profile | View All Jobs |
View Similar Jobs | View Salary Report | Close

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

Operations Manager - Cebu

Responsibilities:

* Responsible for one program or a portion of a multi-site (call center).
* He/she works to meet or exceed client value metrics in collaboration with the Client Manager and the Site Director.
* Also ensures that shareholder value metrics are managed within acceptable limits considering utilization, labor margin, cost control and expense, etc.
* He/she drives performance on a daily basis by setting clear goals, monitoring, coaching and developing strategies leading to performance improvement as well as ensuring that the program is fully staffed, trained and motivated with all equipment in good working condition.
* Also works to ensure high employee satisfaction and retention of qualified employees in the program by promoting the company’s core values of pride, fun, integrity and professionalism and the company’s culture of being solutions-focused, performance-based, global and development-oriented.

Requirement:

* Leadership Skills
* Communications Skills/Interaction Management (i.e. verbal and written communication skills, coaching, mentoring and counseling; presentation skills; business writing skills)
* Project Management (manage multiple tasks and projects)
* Client Relations Management
* Analytical Skills
* Financial & Staffing forecasting and analysis
* Quantitative and Qualitative Analysis (using various statistical tools and techniques)
* Problem Solving and Decision Making
* Various software applications (e.g. Call Center software - Witness, NICE, Call Master, Avaya, Lucent, etc.)
* Workforce Management (i.e. knowledgeable in queue management using the Call Management System)
* MS Office applications (e.g. Word, Excel, PowerPoint, Access, etc)
* Business development and Account Management
* Familiarity with Call Center Certifications or International Standards
* Call center economics - call center metrics; forecasting; staffing vs. volume management, queue management
* Various Business Models for strategic planning
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Candidates must be willing to work in CEBU.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Technical Training Manager - Cebu
(National Capital Reg)

* Deliver a global technical training initiative to veteran agents, their leaders, and their support groups, to improve technical skills and behaviors across ALL technical service delivery client projects. Training will encompass over 3,000 veteran technical agents, plus leaders and support teams.
* Manage integration of the global technical training initiative into the training program for new-hires on all technical service delivery projects.
* Work with the organization to manage change by ensuring that all new technical skills and behaviors are consistently demonstrated in operations, and that leadership buys-in to and supports the new initiatives.
* Work with cross-functional groups, including Recruiting, Quality Assurance, Reporting, and Operations to ensure that their processes change to fit the new global technical service delivery training initiative.
* Observe calls, develop action plans, and coach agents and leaders to ensure that sales skills and behaviors improve over the long-term.
* Supervise agents while in their training period.
* Develop non-classroom communication and training materials
* Perform other related duties and assignments as required and as assigned by superior.

REQUIREMENTS:

* Minimum of 5 years previous inbound/outbound technical training experience in the call center industry.
* Significant experience managing a large-scale change in an organization, including setting expectations, ensuring consistency, and working with leaders to increase buy-in and use of best practices.
* Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
* Strong oral and written communication skills
* Demonstrated ability in classroom leadership, classroom management, classroom organization.
* Understanding of Learning Principles
* Must be able to work a flexible schedule
* Willing to work in CEBU
* May need to work nights, 3rd shift, and/or weekends for extended periods
* Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community. Travel will be required between call centers and/or client site visits.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

Technical Training Manager - Cebu
(National Capital Reg)

* Deliver a global technical training initiative to veteran agents, their leaders, and their support groups, to improve technical skills and behaviors across ALL technical service delivery client projects. Training will encompass over 3,000 veteran technical agents, plus leaders and support teams.
* Manage integration of the global technical training initiative into the training program for new-hires on all technical service delivery projects.
* Work with the organization to manage change by ensuring that all new technical skills and behaviors are consistently demonstrated in operations, and that leadership buys-in to and supports the new initiatives.
* Work with cross-functional groups, including Recruiting, Quality Assurance, Reporting, and Operations to ensure that their processes change to fit the new global technical service delivery training initiative.
* Observe calls, develop action plans, and coach agents and leaders to ensure that sales skills and behaviors improve over the long-term.
* Supervise agents while in their training period.
* Develop non-classroom communication and training materials
* Perform other related duties and assignments as required and as assigned by superior.

REQUIREMENTS:

* Minimum of 5 years previous inbound/outbound technical training experience in the call center industry.
* Significant experience managing a large-scale change in an organization, including setting expectations, ensuring consistency, and working with leaders to increase buy-in and use of best practices.
* Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
* Strong oral and written communication skills
* Demonstrated ability in classroom leadership, classroom management, classroom organization.
* Understanding of Learning Principles
* Must be able to work a flexible schedule
* Willing to work in CEBU
* May need to work nights, 3rd shift, and/or weekends for extended periods
* Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community. Travel will be required between call centers and/or client site visits.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
* Full-Time positions available.

RELOCATION PACKAGE is being offered to interested candidates coming outside CEBU.

Interview invitations and status updates may be sent via email so please check your email regularly.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

Company Name :
JobStreet SELECT
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company
Location :
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
Company Tel :
+63 (02) 689-1106 to 09
Company Fax :
+63 (02) 633-6184
WebSite :
http://www.jobstreet.com