JobStreet SELECT

Technical Training Manager - Cebu
(National Capital Reg)

* Deliver a global technical training initiative to veteran agents, their leaders, and their support groups, to improve technical skills and behaviors across ALL technical service delivery client projects. Training will encompass over 3,000 veteran technical agents, plus leaders and support teams.
* Manage integration of the global technical training initiative into the training program for new-hires on all technical service delivery projects.
* Work with the organization to manage change by ensuring that all new technical skills and behaviors are consistently demonstrated in operations, and that leadership buys-in to and supports the new initiatives.
* Work with cross-functional groups, including Recruiting, Quality Assurance, Reporting, and Operations to ensure that their processes change to fit the new global technical service delivery training initiative.
* Observe calls, develop action plans, and coach agents and leaders to ensure that sales skills and behaviors improve over the long-term.
* Supervise agents while in their training period.
* Develop non-classroom communication and training materials
* Perform other related duties and assignments as required and as assigned by superior.

REQUIREMENTS:

* Minimum of 5 years previous inbound/outbound technical training experience in the call center industry.
* Significant experience managing a large-scale change in an organization, including setting expectations, ensuring consistency, and working with leaders to increase buy-in and use of best practices.
* Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
* Strong oral and written communication skills
* Demonstrated ability in classroom leadership, classroom management, classroom organization.
* Understanding of Learning Principles
* Must be able to work a flexible schedule
* Willing to work in CEBU
* May need to work nights, 3rd shift, and/or weekends for extended periods
* Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community. Travel will be required between call centers and/or client site visits.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

Technical Training Manager - Cebu
(National Capital Reg)

* Deliver a global technical training initiative to veteran agents, their leaders, and their support groups, to improve technical skills and behaviors across ALL technical service delivery client projects. Training will encompass over 3,000 veteran technical agents, plus leaders and support teams.
* Manage integration of the global technical training initiative into the training program for new-hires on all technical service delivery projects.
* Work with the organization to manage change by ensuring that all new technical skills and behaviors are consistently demonstrated in operations, and that leadership buys-in to and supports the new initiatives.
* Work with cross-functional groups, including Recruiting, Quality Assurance, Reporting, and Operations to ensure that their processes change to fit the new global technical service delivery training initiative.
* Observe calls, develop action plans, and coach agents and leaders to ensure that sales skills and behaviors improve over the long-term.
* Supervise agents while in their training period.
* Develop non-classroom communication and training materials
* Perform other related duties and assignments as required and as assigned by superior.

REQUIREMENTS:

* Minimum of 5 years previous inbound/outbound technical training experience in the call center industry.
* Significant experience managing a large-scale change in an organization, including setting expectations, ensuring consistency, and working with leaders to increase buy-in and use of best practices.
* Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
* Strong oral and written communication skills
* Demonstrated ability in classroom leadership, classroom management, classroom organization.
* Understanding of Learning Principles
* Must be able to work a flexible schedule
* Willing to work in CEBU
* May need to work nights, 3rd shift, and/or weekends for extended periods
* Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community. Travel will be required between call centers and/or client site visits.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

Technical Training Manager - Cebu
(National Capital Reg)
Deliver a global technical training initiative to veteran agents, their leaders, and their support groups, to improve technical skills and behaviors across ALL technical service delivery client projects. Training will encompass over 3,000 veteran technical agents, plus leaders and support teams.
Manage integration of the global technical training initiative into the training program for new-hires on all technical service delivery projects.
Work with the organization to manage change by ensuring that all new technical skills and behaviors are consistently demonstrated in operations, and that leadership buys-in to and supports the new initiatives.
Work with cross-functional groups, including Recruiting, Quality Assurance, Reporting, and Operations to ensure that their processes change to fit the new global technical service delivery training initiative.
Observe calls, develop action plans, and coach agents and leaders to ensure that sales skills and behaviors improve over the long-term.
Supervise agents while in their training period.
Develop non-classroom communication and training materials
Perform other related duties and assignments as required and as assigned by superior.

REQUIREMENTS:

Minimum of 5 years previous inbound/outbound technical training experience in the call center industry.
Significant experience managing a large-scale change in an organization, including setting expectations, ensuring consistency, and working with leaders to increase buy-in and use of best practices.
Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
Strong oral and written communication skills
Demonstrated ability in classroom leadership, classroom management, classroom organization.
Understanding of Learning Principles
Must be able to work a flexible schedule
Willing to work in CEBU
May need to work nights, 3rd shift, and/or weekends for extended periods
Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community. Travel will be required between call centers and/or client site visits.
Candidate must possess at least a Bachelor’s/College Degree in any field.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
Full-Time positions available.

RELOCATION PACKAGE is being offered to interested candidates coming outside CEBU.

Interview invitations and status updates may be sent via email so please check your email regularly.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://www.jobstreet.com

Call Center Jobs in Cebu
Sr. Trainer for Leadership/Management Development
(Central Visayas - Cebu)

Requirements:

Lead the conduct of training needs analysis to for the design and development of training programs
Work with other departments for specific training requirements
Lead the design and development of new course materials based on approved training plans
Regularly review training course materials and programs for updates, delivery improvement and effectiveness.
Conduct program evaluations to measure impact on bench strength and business results
Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
Calibrate with trainers on training programs and use of assessment tools
Manage course development initiatives
Implement training and development programs
Conduct Trainer Certification classes
Conduct training for supervisors and managers as necessary
Observe training delivery of trainers and conduct evaluation sessions
Mentor trainers on determining appropriate interventions on training requirements
Certify trainers prior to conducting training courses
Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
Recommendatory authority in the design and development of training programs
Executory authority in trainer certification
Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
At least 3 years training experience in a supervisory capacity, preferably in a call center
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Knowledge of training concepts and principles
Knowledge of adult educational concepts
Knowledge in conducting trainer certification
Knowledge of BPO operations
Applied knowledge of leadership principles
Computer proficiency
Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
Willing and able to work on shifting schedules
Willing and able to travel

Company Name :  JobStreet SELECT 
Industry :  Human Resources Management / Consulting 
Type of Company : Private Limited Company
Location : 8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City 
Company Tel : +63 (02) 689-1106 to 09
Company Fax : +63 (02) 633-6184
WebSite : http://www.jobstreet.com

Call Center Jobs in Cebu
Sr. Trainer for Leadership/Management Development
(Central Visayas - Cebu)

Lead the conduct of training needs analysis to for the design and development of training programs
Work with other departments for specific training requirements
Lead the design and development of new course materials based on approved training plans
Regularly review training course materials and programs for updates, delivery improvement and effectiveness.
Conduct program evaluations to measure impact on bench strength and business results
Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
Calibrate with trainers on training programs and use of assessment tools
Manage course development initiatives
Implement training and development programs
Conduct Trainer Certification classes
Conduct training for supervisors and managers as necessary
Observe training delivery of trainers and conduct evaluation sessions
Mentor trainers on determining appropriate interventions on training requirements
Certify trainers prior to conducting training courses
Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
Recommendatory authority in the design and development of training programs
Executory authority in trainer certification

REQUIREMENTS:
Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
At least 3 years training experience in a supervisory capacity, preferably in a call center
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Knowledge of training concepts and principles
Knowledge of adult educational concepts
Knowledge in conducting trainer certification
Knowledge of BPO operations
Applied knowledge of leadership principles
Computer proficiency
Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
Willing and able to work on shifting schedules
Willing and able to travel

Interview invitations and status updates may be sent via email so please check your email regularly.

Company Name :  JobStreet SELECT 
Industry :  Human Resources Management / Consulting 
Type of Company : Private Limited Company
Location : 8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
Company Tel : +63 (02) 689-1106 to 09
Company Fax : +63 (02) 633-6184
WebSite : http://www.jobstreet.com

Call Center Jobs in Cebu
Sr. Trainer for Leadership/Management Development
(Central Visayas - Cebu)
Lead the conduct of training needs analysis to for the design and development of training programs
Work with other departments for specific training requirements
Lead the design and development of new course materials based on approved training plans
Regularly review training course materials and programs for updates, delivery improvement and effectiveness.
Conduct program evaluations to measure impact on bench strength and business results
Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
Calibrate with trainers on training programs and use of assessment tools
Manage course development initiatives
Implement training and development programs
Conduct Trainer Certification classes
Conduct training for supervisors and managers as necessary
Observe training delivery of trainers and conduct evaluation sessions
Mentor trainers on determining appropriate interventions on training requirements
Certify trainers prior to conducting training courses
Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
Recommendatory authority in the design and development of training programs
Executory authority in trainer certification

REQUIREMENTS:
Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
At least 3 years training experience in a supervisory capacity, preferably in a call center
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Knowledge of training concepts and principles
Knowledge of adult educational concepts
Knowledge in conducting trainer certification
Knowledge of BPO operations
Applied knowledge of leadership principles
Computer proficiency
Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
Willing and able to work on shifting schedules
Willing and able to travel

Interview invitations and status updates may be sent via email so please check your email regularly.

Company Name :  JobStreet SELECT 
Industry :  Human Resources Management / Consulting 
Type of Company : Private Limited Company
Location : Level 1, Robinsons Galleria Mall, Ortigas Center, Quezon City
Company Tel : +63 (02) 689-1106 to 09
Company Fax : +63 (02) 637-2208
WebSite : http://www.jobstreet.com

Sr. Trainer for Leadership/Management Development
(Central Visayas - Cebu)
Lead the conduct of training needs analysis to for the design and development of training programs
Work with other departments for specific training requirements
Lead the design and development of new course materials based on approved training plans
Regularly review training course materials and programs for updates, delivery improvement and effectiveness.
Conduct program evaluations to measure impact on bench strength and business results
Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
Calibrate with trainers on training programs and use of assessment tools
Manage course development initiatives
Implement training and development programs
Conduct Trainer Certification classes
Conduct training for supervisors and managers as necessary
Observe training delivery of trainers and conduct evaluation sessions
Mentor trainers on determining appropriate interventions on training requirements
Certify trainers prior to conducting training courses
Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
Recommendatory authority in the design and development of training programs
Executory authority in trainer certification

REQUIREMENTS:

Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
At least 3 years training experience in a supervisory capacity, preferably in a call center
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Knowledge of training concepts and principles
Knowledge of adult educational concepts
Knowledge in conducting trainer certification
Knowledge of BPO operations
Applied knowledge of leadership principles
Computer proficiency
Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
Willing and able to work on shifting schedules
Willing and able to travel

Company Name :  JobStreet SELECT 
Industry :  Human Resources Management / Consulting 
Type of Company : Private Limited Company
Location : Level 1, Robinsons Galleria Mall, Ortigas Center, Quezon City
Company Tel : +63 (02) 689-1106 to 09
Company Fax : +63 (02) 637-2208
WebSite : http://www.jobstreet.com

Recruitment Manager - Cebu Call Center
(Cebu City)

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management or equivalent.
At least 4 year(s) of working experience in the related field is required for this position.
Must have an exposure to an end-to-end large scale recruitment preferably in the BPO industry
Excellent English communication and presentation skills.
Excellent management and leadership skills, highly analytical and able to work with minimum supervision.
Applicants must be willing to work in Cebu City and on flexible schedule.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.

Company Name :  JobStreet SELECT 
Industry :  Human Resources Management / Consulting 
Type of Company : Private Limited Company
Location : Level 1, Robinsons Galleria Mall, Ortigas Center, Quezon City
Company Tel : +63 (02) 689-1106 to 09
Company Fax : +63 (02) 637-2208
WebSite : http://www.jobstreet.com