Sr. Trainer, Leadership/Management Development
RESPONSIBILITIES:
* Responsible for implementing training programs and ensuring the achievement of training objectives by conducting program assessments and trainer certifications
* Key Result Area and Accountabilities
* Training Course Management:
* Lead the conduct of training needs analysis to for the design and development of training programs
* Work with other departments for specific training requirements
* Lead the design and development of new course materials based on approved training plans
* Regularly review training course materials and programs for updates, delivery improvement and effectiveness
* Conduct program evaluations to measure impact on bench strength and business results
* Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
* Calibrate with trainers on training programs and use of assessment tools
* Manage course development initiatives
* Training Delivery
* Implement training and development programs
* Conduct Trainer Certification classes
* Conduct training for supervisors and managers as necessary
* Trainer Assessment
* Observe training delivery of trainers and conduct evaluation sessions
* Mentor trainers on determining appropriate interventions on training requirements
* Certify trainers prior to conducting training courses
* Leadership and Business Skills Development
* Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
* Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
* Authority/ies:
* Recommendatory authority in the design and development of training programs
* Executory authority in trainer certification
REQUIREMENTS:
* REQUIREMENTS:
* Candidate must possess at least a Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
* At least 3 years training experience in a supervisory capacity, preferably in a call center
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Knowledge of training concepts and principles
* Knowledge of adult educational concepts
* Knowledge in conducting trainer certification
* Knowledge of BPO operations
* Applied knowledge of leadership principles
* Computer proficiency
* Motivational Fit
* Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
* Willing and able to work on shifting schedules
* Willing and able to travel
We pay a PREMIUM for contact center experience!
Apply online via www.peoplesupport.com
We strongly encourage walk-in applications for eRep positions.
Visit us at any of our offices with your updated resume:
MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600
CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247
DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301
BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm