Sykes Asia Inc.

Technical Support / Customer Support Rep (full-time)
(Cebu)

Requirements:

* At least 2nd year college level
* Excellent verbal and written English communication skills
* Computer literate
* Willing to work on shifting schedules
* Applicants should be Filipino citizens or hold relevant residence status.

Recruitment hotline: 348-9898
Email: HR_Cebu@sykes.com
Website: www.sykes.com

Sykes Asia, Inc. - Cebu
Synergis IT Center F. Cabahug St., Mabolo Cebu City 6000.

Technical Support / Customer Support Rep (part-time)
(Cebu)

Requirements:

* At least 2nd year college level
* Excellent verbal and written English communication skills
* Computer literate
* Willing to work on shifting schedules

Recruitment hotline: 348-9898
Email: HR_Cebu@sykes.com
Website: www.sykes.com

Sykes Asia, Inc. - Cebu
Synergis IT Center F. Cabahug St., Mabolo Cebu City 6000.

MANDARIN SUPPORT

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required language(s): Chinese (MANDARIN), English
* 2 Full-Time positions available.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com

MANDARIN SUPPORT

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required language(s): Chinese (MANDARIN), English
* 2 Full-Time positions available.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com

CANTONESE SUPPORT

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required language(s): Chinese.
* Preferred language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 2 Full-Time positions available.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com

Call Center Jobs in Cebu
VISAYAS - Customer Service Associate
(Cebu, Iloilo, Dumaguete)
Receives inbound calls regarding credit applications and related services.
Proactively offers information on products and services. Uses key words and techniques to emphasize the product benefits.
Sells appropriate products and/or service by using selling techniques.
Effectively communicates enthusiasm about the product offering and overcomes objections.
Maintains current knowledge of products, promotions, procedures and other job related information; works with multiple product offerings and lead generation.
Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations.
REQUIREMENTS:

College Graduate preferred but not required
With excellent conversational skills in English
Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
Previous call center experience from inbound technical support or inbound customer service preferred
Knowledge of internet providers and chat tools like AOL, MSN
Strong computer typing skills –ability to multi-task
Previous experience in a shift work environment preferred
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Required language(s): English.

Company Name : 
Sykes Asia, Inc. 
Industry : 
Call Center / IT-Enabled Services / BPO 
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550 
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com

Call Center Jobs in Cebu
Technical Support Representative

REQUIREMENTS:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
Required language(s): English.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Company Name : Sykes Asia, Inc. 
Industry : Call Center / IT-Enabled Services / BPO 
Location :19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550 
Company Tel :636-8555
Company Fax :849-9019
WebSite :http://ph.sykes.com

Front Desk Assistant in Cebu
(Central Visayas - CEBU CITY)

Coordinates with customs, couriers on parcel and delivery concerns. Communicates and gives feedback to managers and internal customers.
Takes care of daily minor Front desk concerns. Escalates and other issues.
Receives incoming telephone calls and transfers these calls to extension / local numbers.
Takes down official messages for managers and staff in their absence. Facilitates outgoing telephone calls. Assists in inter facility and international connections as needed.
Receives visitors and attends to their inquiries. Refers them to the right personnel.
Sorts, distributes and keeps track of incoming and outgoing mails, parcels, packages to areas and staff within the organization; contacts the preferred courier / supplier for pick-up of any outgoing parcels/ packages
Assists in entertaining and facilitating to the needs of clients/guests (food purchase, taxi/rental transportation coordination, etc). Makes the welcome note in PC terminal during client visits
Releases office supplies in the absence of the Admin Assistant

University or Associate degree preferably Masscom, Hotel and Restaurant Management, Business Administration, Psychology
At least two (2) years related experience in Front Desk task preferred.
Experience with call center or customer service related industry preferred.
Excellent in working with people on different levels
Must have good verbal and written communication skills and strong command over English.
Organized and systematic
Can do multi-tasking
Pleasant personality and outlook
Computer literate

Company Name : 
Sykes Asia, Inc. 
Industry : 
Call Center / IT-Enabled Services / BPO 
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550 
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com

Call Center Jobs in Cebu
Technical Support Representative
(Central Visayas - CEBU CITY)
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
Required language(s): English.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Interview invitations may be sent via email so please check your email regularly.

Company Name :  Sykes Asia, Inc. 
Industry :  Call Center / IT-Enabled Services / BPO 
Location : 19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel : 636-8555
Company Fax : 849-9019
WebSite : http://ph.sykes.com

Call Center Jobs in Cebu
LANGUAGE TRAINER (Native English Speaker)
(Central Visayas - CEBU CITY)

The Language Trainer is primarily responsible for the design and implementation of training programs for the development of the English Language skills of the Customer / Technical Service Representatives (agents). He/She is responsible for the monitoring, feedback and reporting of the proficiency of the agents during the spoken and written English training courses. The reports are used to determine additional training levels and needs of agents. He/She provides said training to new as well as tenured agents who may need refreshers / enhancements to address account requirements. In addition, he/she has other responsibilities related to recruitment and hiring as well as other language-based training activities and development needs of the company.

University degree, preferably a Bachelor’s degree in English or Education major in English or the equivalent
Must have at least one year of relevant English teaching experience preferably in the tertiary level or in a corporate training setting
Must have highly effective communication skills both written and oral
Ability to effectively evaluate English communication skills and language use of agents given the context of call center operations.
Ability to provide syntactic rules and explanations in dealing with the language and linguistics concerns of the company.
Ability to write reports, business correspondence and procedure manuals

Interview invitations may be sent via email so please check your email regularly.
Company Name :  Sykes Asia, Inc. 
Industry :  Call Center / IT-Enabled Services / BPO 
Location : 19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel : 636-8555
Company Fax : 849-9019
WebSite : http://ph.sykes.com