BLUE CHIP CUSTOMER CARE PROFESSIONALS from CEBU
(National Capital Reg - Makati City)
Responsibilities:
* This valued, respected, entry level position is the beginning of an exciting, rewarding career. Selected candidates will be expected to educate customers on the benefits, features, and services of their card product, process transactions, and update account records. Selected candidates for this extraordinary role will have an opportunity to grow with one of the worlds most prestigious and respected brands.
* Greets customers warmly
* Actively listens, responds, probes, and resolves customers needs
* Able to anticipate customer needs by uncovering unspoken messages and clues
* Provides options and solutions that add value and increase spending
* Effectively processes transactions and updates account information
* Effectively uses systems to locate and provide accurate information
* Performs verification process and does not release information to unauthorized parties
* Follows company guidelines for noting promise to pay, dispute set ups, and quoting APR
* Stays abreast with information, product, and system changes
* Consistently demonstrates accuracy and thoroughness by meeting and/or exceeding quality and production standards
* Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
* Maintains regular and consistent attendance and punctuality
* Successful completes delegated duties
* Strives to continuously build knowledge and skills
* Participates in team meetings and special projects when asked
* Supports team work, site goals and objectives
* Supports and adheres to company policies, requirements, and expectations
* Shares expertise with others
* Demonstrates ability to manage complex, difficult, or emotional situations
* Ask and updates system with correct email address
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Economics, Marketing, Finance/Accountancy/Banking, Commerce, Personal Services or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be Cebuano Call Center Professionals who are willing to be relocated to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Applicants must have superb listening,communication, and computer navigation skills, with a high level of energy.
* Selected candidates must be superbly skilled at delivering extraordinary experiences and customer care.
* Full-Time positions available.
Vision - X (Philippines), Inc. | http://www.vxiusa.com
PH Trunk: (632) 8892200 | Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave., Makati City, Philippines 1203