Xlibris Corporation

JobStreet Cebu Call Center
OPERATIONS MANAGER for a TRAVEL ACCOUNT - CEBU

Responsibilities:

* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.

Requirement:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

JobStreet SELECT - JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Escalations Representative
(Mandaue City, Cebu)

Requirements:

* Excellent oral and written communication skills
* With basic computer skills
* Experience in a customer-service or call-center environment as an escalations representative, preferred
* Experience as a Retentions agent is also an advantage
* Applicants should be Filipino citizens or hold relevant residence status.

Xlibris Corporation
Xlibris Building Blueblade Compound P. Remedios St., Banilad Mandaue City 6014

Escalations Representative
(Mandaue City, Cebu)

Requirements:

* Excellent oral and written communication skills
* With basic computer skills
* Experience in a customer-service or call-center environment as an escalations representative, preferred
* Experience as a Retentions agent is also an advantage

Company Name :
Xlibris Corporation
Industry :
Printing / Publishing
Type of Company :
Private Limited Company, Local Based Company
Location :
Xlibris Building Blueblade Compound P. Remedios St., Banilad Mandaue City 6014

Customer Service Representative (CSR)
(Mandaue City, Cebu)

Requirements:

* Excellent oral and written communication skills
* With basic computer skills
* Experience in a customer-service or call-center environment, preferred

Company Name :
Xlibris Corporation
Industry :
Printing / Publishing
Type of Company :
Private Limited Company, Local Based Company
Location :
Xlibris Building Blueblade Compound P. Remedios St., Banilad Mandaue City 6014

Customer Service Representative (CSR)
(Mandaue City, Cebu)

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* With call center/customer service background preferred
* 30 Full-Time positions available.

Company Name :
Xlibris Corporation
Industry :
Printing / Publishing
Type of Company :
Private Limited Company, Local Based Company
Location :
Xlibris Building Blueblade Compound P. Remedios St., Banilad Mandaue City 6014

Call Center Jobs in Cebu
Customer Service Representatives
(Cebu)

Requirements:
Excellent oral and written communication skills
Basic computer skills required
Experience in a customer-service or call-center environment preferred

Online applicants will be given priority

Company Name : 
Xlibris Corporation 
Industry : 
Printing / Publishing 
Type of Company :
Private Limited Company, Local Based Company
Location :
Xlibris Building Blueblade Compound P. Remedios St., Banilad Mandaue City 6014